ukb9 Privacy Policy — How We Protect Your Data

This Privacy Policy applies to all services offered by ukb9 ("we", "us", "the Platform"), including the ukb9 website, mobile platform, sports betting services, live casino, slot games, crash games, and all associated features accessible to players in Bangladesh. It describes how ukb9 collects, uses, shares, stores, and protects personal data in connection with the operation of the platform, and explains the rights available to players regarding their personal information.

ukb9 takes its data protection obligations seriously. We collect only the personal data that is necessary to operate the platform, fulfil our legal obligations, and provide a safe and enjoyable gaming experience to players across Bangladesh. We do not collect personal data beyond what is reasonably necessary for these purposes, and we do not use personal data for purposes that are incompatible with the purposes stated in this policy without your consent.

ukb9 collects personal data through different channels and at different stages of your relationship with the platform. The categories of personal data we collect are described below:

ukb9 uses personal data collected from players in Bangladesh for the following purposes:

• To create, verify, and manage your ukb9 player account, including processing your registration information, verifying your age and identity, and maintaining accurate account records.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain a complete and accurate record of all financial transactions on your account.
• To comply with our legal obligations, including Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, responsible gaming regulations, and any applicable reporting obligations to regulatory or law enforcement authorities.
• To detect, investigate, and prevent fraud, money laundering, account abuse, bonus abuse, and other prohibited conduct on the platform. ukb9 uses automated and manual monitoring tools to identify suspicious patterns of account activity.
• To provide customer support, respond to your enquiries and complaints, and investigate disputes relating to bet settlements, account balances, bonus calculations, or transaction records.
• To send you communications about your account, including transaction confirmations, security alerts, responsible gaming notifications, and updates to our Terms & Conditions or Privacy Policy. We do not send unsolicited marketing communications without your consent.

ukb9 does not use personal data for automated decision-making processes that produce legal or similarly significant effects without providing a means to contest the outcome. Where any automated screening produces a restriction on your account (for example, a withdrawal hold pending AML review), you may contact ukb9 support to request a manual review of the decision.

ukb9 processes personal data on the basis of one or more of the following legal grounds, depending on the nature and purpose of the processing:

• Contractual necessity: Processing is necessary to perform the contract between you and ukb9 — specifically, to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including KYC, AML, and responsible gaming regulations.
• Legitimate interests: Processing is necessary for purposes that represent the legitimate interests of ukb9, including fraud prevention, security monitoring, platform performance analysis, and responsible gaming compliance, provided these interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent (for example, receiving optional marketing communications), you may withdraw your consent at any time by contacting ukb9 support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

ukb9 does not sell your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors and mobile banking partners: ukb9 shares transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to the extent required to process your deposit and withdrawal requests. These providers are bound by their own privacy and security obligations.
• KYC and identity verification providers: ukb9 may use third-party identity verification services to assist with KYC checks. These providers process identity documents and verification data under strict contractual obligations and are not permitted to use your data for any purpose beyond the verification service.
• Game studios and technology providers: ukb9 integrates games and technology from third-party studios including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive limited technical data (such as session tokens or user IDs) necessary to deliver their services within the ukb9 platform.
• Regulatory and law enforcement authorities: ukb9 may disclose personal data to regulatory bodies or law enforcement agencies where required by applicable law or in response to a lawful request. We will notify you of such disclosure to the extent permitted by law.

All third parties with whom ukb9 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes other than those for which it was shared. ukb9 does not permit third-party service providers to use your personal data for their own marketing purposes.

ukb9 does not store full card numbers, bKash PINs, Nagad PINs, Rocket PINs, or other sensitive authentication credentials associated with your payment accounts. Payment transactions are processed directly through the secure gateways of the relevant payment providers. ukb9 retains only the transaction reference data necessary for account management, dispute resolution, and compliance purposes.

To comply with AML requirements, ukb9 maintains records of all financial transactions on your account for the period required by applicable law. These records include deposit amounts, withdrawal amounts, transaction dates, and the payment methods used. This information may be reviewed by ukb9 compliance staff or disclosed to regulatory authorities where required.

ukb9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how the platform is used. The following types of cookies may be used:

• Essential cookies: These are strictly necessary for the platform to function and cannot be disabled. They include session cookies that keep you logged in while you use ukb9, security cookies that help protect your account, and cookies that remember your language preference.
• Analytics cookies: These cookies help ukb9 understand how players interact with the platform — for example, which pages are visited most frequently, how long players spend on different sections, and where technical errors occur. This data is used in aggregate form to improve platform performance and user experience.
• Functional cookies: These cookies allow the platform to remember choices you have made (such as your preferred display settings) and provide enhanced, personalised features. They may be set by ukb9 or by third-party service providers whose services are embedded in the platform.

You may manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies may prevent the ukb9 platform from functioning correctly. Disabling analytics or functional cookies will not affect your ability to use the core features of the platform.

ukb9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. As a general guide: account registration data and KYC documents are retained for the duration of your active account plus a minimum period of five years after account closure, in line with standard AML record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Gameplay and session data are retained for a period sufficient to resolve any disputes and to fulfil responsible gaming monitoring obligations.

When personal data is no longer required for any of the purposes described in this policy and no legal retention obligation applies, ukb9 will securely delete or anonymise the data. Where anonymisation is used, the anonymised data may be retained and used for statistical and analytical purposes without restriction, as it can no longer be linked to any individual player.

ukb9 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the ukb9 platform, encrypted storage of sensitive personal data at rest, role-based access controls that restrict access to personal data to authorised personnel only, regular security assessments and monitoring of platform systems, and incident response procedures to detect, report, and address data security incidents promptly.

While ukb9 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account credentials and to use ukb9 only on secure, personal devices. If you suspect that your account has been compromised, please contact ukb9 support immediately at [email protected].

As an ukb9 player in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ukb9 support at [email protected]:

ukb9 will respond to all data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example, because fulfilling it would conflict with a legal retention obligation or an ongoing AML investigation — ukb9 will explain the reason for the limitation. There is no fee for exercising your data rights under normal circumstances.

The ukb9 platform is strictly intended for adults aged 21 and above. ukb9 does not knowingly collect personal data from any person under the age of 21. If ukb9 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered an account on the ukb9 platform, please notify us immediately at [email protected] so that we can take appropriate action.

The ukb9 platform may contain references to or integrations with third-party services, including game studios, payment providers, and technology partners. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. ukb9 is not responsible for the privacy practices of third-party services. When your data is shared with a third-party provider as described in Section 5 of this policy, that provider's privacy practices will also apply to the data shared with them. We encourage you to review the privacy policies of any third-party service that processes your personal data in connection with your use of ukb9.

ukb9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, ukb9 will provide notice to registered players via their account contact details or by displaying a prominent notice on the platform before the changes take effect. The updated Privacy Policy will display the revised effective date at the top of the page.

Your continued use of the ukb9 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must stop using the ukb9 platform and may request account closure by contacting ukb9 support. We recommend that you review this Privacy Policy periodically to stay informed of how ukb9 handles your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ukb9 handles your personal data, please contact our support team. All privacy inquiries are handled confidentially and in accordance with this policy.

Email support (plain text — not a link): [email protected]